Orders
Where can I find my upcoming PC Autoships?
1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Orders section, click on PC Autoships report
Hot Tip: Once the orders have been submitted/shipped, the information will move to the Level 1 Orders report.
How can I delay a PC Autoship?
To delay your PC Autoship, you must contact R+F Elite or Sales Support directly. Once you have delayed a PC Autoship with R+F Sales Support, the information is pushed to PULSE by Penny and the changes will be updated accordingly.
What is the difference between Sponsored and Non-Sponsored Retail Orders?
When you receive a retail order on your PWS, it will be a Non-Sponsored Retail Order.
When your personally enrolled consultant receives a retail order on their PWS it will be under Sponsored Retail Order.
How long does it take for an order to show in PULSE by Penny?
PULSE by Penny works with your business data to display the order information daily. Due to high activity and increased volume during month end, load times may take longer than usual.
PSQV
My PSQV seems incorrect, how can I calculate my PSQV and estimated PSQV?
1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Orders section, select the PSQV report
You can view the orders by status:
Shipped = the order has been sent out on the order date. (counts towards PSQV and estimated PSQV)
Submitted = the order has been submitted and recorded. (counts towards PSQV and estimated PSQV)
Pending = the order has not been submitted yet. (counts towards estimated PSQV only)
Where can I find my consultant PSQV?
1. 1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Team section, click on the Vital Signs report
Here you will find your team's performance metrics including PSQV, SV, Titles, EC Legs, and more!
Miles
Where do my Miles show such as Fast Start Sponsor, Existing Customer QV, CRP, Rising Star/Maker, New Customer QV, and Adjustments appear?
1. 1. Go to the Programs Section
On the mobile app, select "More" and then Programs
On the web version, select Programs
2. Hover over the Lead the Way program, and select Program Progress to review the Miles Breakdown
Where can I find my New Customer QV and New Customer Miles?
1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Programs section, select the Lead the Way report
3. Here you’ll find your Downlines and your own New Customer QV and Miles
My Miles are incorrect who do I contact?
Your best resource for the program is to contact Rodan + Fields Customer Support directly. You may do so by calling the R+F Elite or Sales Support or by reaching out to PULSE by Penny via live chat and requesting a support agent to help get you in touch.
R+F Links (Payday, Library, PWS)
How can I access my R+F links?
On your mobile select More and then scroll down to find the Links.
On the web version click on the PC Symbol on the top right to open Links.
How can I access training videos?
You can go to the R+F Library to view PULSE by Penny tutorials and recorded webinars or check out the Articles & Videos.
Taxes
I haven't received my tax documents (1099), who can I reach out to?
Tax documentation is sent out by R+F. If you have not received them please reach out to R+F directly. You may contact R+F Elite or Sales Support or by reaching out to PULSE by Penny via live chat to request a support agent to help get you in touch.
How can I pull a report of all my orders for last year?
1. Click on the Reporting tab
2. Under the Personal section, click on the Personal Orders report
3. Select Metric - Order Date
4. Click on Add Filter
5. Click on Custom
6. Enter a date range
Have more questions? Visit the PULSE by Penny Help Center.
For live support or technical questions about your PULSE by Penny application, select the "More section on your mobile or on the chat icon on your desktop to chat with a Customer Support representative.
For any questions directly to Rodan + Fields please refer to R+F Support for the best contact for your region. You can also browse the Product & Help Center for self-serve answers.
The product images shown are for illustration purposes only and may not be an exact representation of the product.