Orders
Where can I find my upcoming PC Autoships?
1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Orders section, click on PC Autoship report. This report tracks the status, volumes, and ship date of the PC Perks Subscription orders from your Preferred Customers and your L1 Consultant’s Preferred Customers.
How to filter the PC Autoship report to only view your own customers?
1. Select the "Metric" and choose Placement Sponsor (which includes your roll ups)
On mobile you find the "Metric" under "Show Report Settings".
2. Click on "Add Filter"
3. Enter your name in the Placement Sponsor bar
4. Press enter
5. For mobile only: click on " Hide Report Settings"
Hot Tip: Once the orders have been submitted/shipped, the information will move to the Orders Contributing to My PV report.
How can I delay a PC Autoship?
To delay your PC Autoship, you must contact R+F Elite or Sales Support directly. Once you have delayed a PC Autoship with R+F Sales Support, the information is pushed to PULSE by Penny and the changes will be updated accordingly.
How long does it take for an order to show in PULSE by Penny?
PULSE by Penny works with your business data to display the order information daily. Due to high activity and increased volume during month end, load times may take longer than usual.
Team numbers
Where can I find my consultant numbers?
1. Go to the Reporting Section
On the mobile app, select "More" and then Reporting
On the web version, select Reporting
2. Under the Team section, click on the Vital Signs report
In the Vital Sign repoort you get a comprehensive view of your entire team. View their performance metrics, Grace, CRP, PULSE Pro subscription status and more. Apply filters and sort to view specific details about your downline. Please note: the PC/C new and total columns only reflect L1 active PCs and Cs.
Miles
Where do I find an overview of all my Programs and Miles achieved?
1. Go to the Programs Section
On the mobile app, select "More" and then Programs
On the web version, select Programs
2. Hover over the relevant program, and select Program Progress to review the Miles Breakdown.
How can I track my program milestones?
1. Go to the Programs Section
On the mobile app, select "More" and then Programs
On the web version, select Programs
2. Hover over the relevant Program
3. Select Program Report
4. Here you’ll find your Downlines and your own New Customer QV and Miles
My Miles are incorrect who do I contact?
Your best resource for the program is to contact Rodan + Fields Customer Support directly. You may do so by calling the R+F Elite or Sales Support or by reaching out to PULSE by Penny via live chat and requesting a support agent to help get you in touch.
R+F Links (Payday, Library, PWS)
How can I access my R+F links?
On your mobile select More and then scroll down to find the Links.
On the web version click on the PC Symbol on the top right to open Links.
How can I access training videos?
You can go to the R+F Library to view PULSE by Penny tutorials and recorded webinars or check out the Articles & Videos.
Have more questions? Visit the PULSE by Penny Help Center.
For live support or technical questions about your PULSE by Penny application, select the "More" section on your mobile or on the chat icon on your desktop to chat with a Customer Support representative.
For any questions directly to Rodan + Fields please refer to R+F Support for the best contact for your region. You can also browse the R+F Product & Help Center for self-serve answers.
The product images shown are for illustration purposes only and may not be an exact representation of the product.